Myself also have a icici credit card since 3-4 year, I m also the victim of their new charge, as I went to pay credict card bill and it was the last date & the guy in bank called me that there’s 100 rs. charge now for cash payments.even he insist me to pay 100 rs. in advance as they were instructed by higher authority. any of you have heard that cash charges are taken in advance?
THE MOST IMPORTANT THING IS NOT A SINGLE BANK HAVE DIRECT INQURY COUNTER FOR CREDIT CARDS SO THAT WE CAN COMPLAIN THERE DIRECTLY BUT WE HAVE TO CALL CUSTOMER CARE. what a fraud policy! is rbi have any hold on these cheater banks?when banks are giving service to customers in form of credit card its their duty to maintain some counter in each bank for complains. even when we call in custome care for 10-15 min. its automoted computer directs from here and there and when some executive come on call he again direct call to some other divizon and at last customer terminate the call by anger...this is wht the strategy these banking guys adopted so no one can complain and he pay the bills whtever charged and if he no pay the bill then his name may reflect in some list so no bank will give him loan or something...
THE OTHER POINT WHICH THESE BANKS ADOPTED IS THEY NEVER GIVE YOU WRITTEN LETTER IF YOU TERMINATE YOU CARD. they just ask you crack card in four pieces and throw away....wht is this? I have closed down 3 cards in past 6 months. HDFC CARD, SBI CARD AND HSBC CARD.only hdfc has sent me written letter of closing...now I m going to close this icici card too..
MY EXPERIENCED BEST ADVICE IS IF YOU WANT PEACEFUL LIFE DONT TAKE ANY CREDIT CARDS IF U DONT WANT TO CHARGE HUGE MONEY.i feel very relaz after closing down 3 cards and more relax after this icici.
hello friends I wrote this review yesterday and today I just go through the website of rbi I have found some rules of rbi for banks who issues credit cards . these rules related to the new charge for cash payment taken by icici bank.the rules are:
c. The banks /NBFCs should not levy any charge that was not explicitly indicated to the credit card holder at the time of issue of the card and getting his / her consent. However, this would not be applicable to charges like service taxes, etc. which may subsequently be levied by the Government or any other statutory authority.
d. The terms and conditions for payment of credit card dues, including the minimum payment due, should be stipulated so as to ensure that there is no negative amortization.
e. Changes in charges (other than interest) may be made only with prospective effect giving notice of at least one month. If a credit card holder desires to surrender his credit card on account of any change in credit card charges to his disadvantage, he may be permitted to do so without the bank levying any extra charge for such closure.
these are the rules for banks regarding creditcards. now from rule c we can conclude that bank can’t implement any new charge which was not present at the time of issue of credit card except service charges or any government charges. even if they want to implement charge they have to take consent of customer.
now from rule e we can conclude that icici bank should inform their credit card holders before 1 month in advance for cash collection charges of rs. 100. if we dont want to pay this charge we should have 1 month to close our cards but icici bank didnt maintained this rules.
SO I THINK WE EVERYBODY SHOULD COMPLAIN TO RBI WEBSITE AGAINST ICIC BANK FOR CASH CHARGES & I M SURE ICICI BANK WILL RETURN THESE MONEY TO ALL CARD HOLDERS ...THE COMPLAIN IS VERY EASY. EVERYBODY COMPLAIN ON RBI WEBSITE...ICICI BANK MUST B FINED TO PRACTISE SUCH A ILLEGAL PRACTISE.