Unfortunately, I inquired for the home loan transfer at ICICI bank through policybazaar.com to get lowest rate than what I have right now with another bank. And I got call from local ICICI sales guy name Nayan Parmar. Branch: Mithakhali, Ahmedabad, India.
I give him all the details, even I warn him with one specific issue of my land title issue. Than he confirmed with his seniors about this issue that it will not have any problem with our title clear panel. I again ask him two times, please make sure about this thing, he told me just don’t worry, your loan can be proceed.
Than I process for the loan, I gave him all the documents around at 25th Feb and they processed my application very fast for getting the approval from bank. And than Mr. Nayan get back to me with the sanction letter and taken cheques from me for the processing of further things.
The cheque amount was Rs 7, 866.00 and Rs 8, 409.00 respectively. And now the new picture is going to start. I gave all these things in the end of February 2015. Even my cheque got cleared on 3rd March. They give me max 15 days to clear the title of property and to have cheque of loan transfer. In between for many documents I spent lots of money with the hope that I will get loan at lowest rate. Its been 15 days.
I give him call, he told me just one more week, again after 10 days give me 15 more days. slowly slowly this scenario continues till April end. Everytime they were giving me answer that you will get cheque within this much time… but they never let me know the real issue or situation.
After being strict, they told me that sorry your loan can’t be process due to your land title. It was really big shock for me. Still I control myself, and ask him that what about the processing fees I have paid? He told me that they will refund it. I said okey, again I strictly ask for the timeline they told me max 15 days. So I expect it to be on mid of May, but still again same procedure. After every week I ask Nayan, he is giving me same answer that just one week more.
Than I ask him to let me connect with his higher authority. Than mr. Arpan Patel comes into picture. I ask him about this refund process, he told me give me max 15 days, and he extends that actually they have some internal issues as their branch manager is changed. So we have to re-initiate your refund process. Again I said ok. after 20 days I give him call, he told me wait one week more, really I am getting very angry on such answers of them, but what can I do? even if I am asking for the fixed timeline Mr. Arpan Patel was getting rude to me. Still I continue to remind him. and finally around at 14th July I got one payment of: Rs7, 484.00 in my bank. I ask for rest payment and ask him that how much I will get, he told me that it will be come within 2 days, how much that I will let you know by checking. But I never got call from their side. But after 2 days I got another payment of Rs3, 750.00. So from what I should get 16275, I actually got total 11234 only. I got a loss of 5041 just because I tried to apply for loan at ICICI? Again I call Mr. Arpan about this issue, he told me that ok I will check and get back to you. I asked about this issue on 17th July, and till today that bustard is not picking up my cell. Everytime he cut my phone and not answering my SMS as well. It’s been more than around of month, but no response from these guys. What should I do?
So what I feel that ICICI’s service is like #bullshit. This is not because I don’t get loan, but this because I don’t get my money I paid for what I never got!
My concern to post this complaint to aware all guys about ICICI bank’s process. Be aware of such cheaters. and specifically for Mithakhali branch, Ahmedabad and with specially these two guys
1). Nayan Parmar
2). Arpan Patel
If ICICI really cares about their brand value and if they really has any escalation team, than hope to have some solution from them by posting this. I belongs to medium class who is not able to suffer the loss of 5000/- INR:(