This review is about iciciprudential which is three tiles award winner as mentioned in their emails
ICICI Prudential has been recognized as India’s Most Customer Responsive Insurance Company for the 3rd time by Avaya Global Connect Awards 2010.
DONT GET FOOLED BY THEM.
I had purchased iprotect online policy vide application no OL00058476 on 8/1/2011.After that my documents were completed on 17/1/2011 and medicals completed on 21/1/2011. But still I received many calls from different different places like pune/bangalore/Mumbai to complete the formalities.
Application tracker on their website finally updated all formalities completed status on 31/1/2010.Then again 2-3 times I received call that please send all ur documents and person gave some email id of ymail.com.Then on 8/2/2011, application tracker was updated with info that my policy will be cancelled as documentation is pending.
Then after sending them email that I have completed all documentation and that was already updated by them on 31/12/2011 on 10th January they came up with new information that based on my medicals they require extra premium and I received extra premium request letter after 4-5 days where premium was increased to double.
I asked for cancellation and was informed that it can not be done online and you have to visit branch office personally.**(When they want money everything is done online and when they have to refund the money, you need to go physically to their branch). On visiting branch, one person informs that policy purchased online should be cancelled online and he told to come on other day as concerned person is not available. On second day when we visit with letter of request, one arrogant lady asks for photo identity proof alongwith the letter.
After submitting letter, on 17/2/2011, , on same day I receive an SMS that my request has been received and money will be disbursed in 7 working days.
Then again I receive emails on 18/2 1nd 19/2 along with extra premium letter, , i get calls about getting some information. Also I receive one email on 19/2 that my policy has been withdrawn and money has been refunded. Please check your account.!
I do not know when I will receive refund from them?
Iciciprudential does not have any system/accountability .Their staff is really horrible There is no coordination.
Please do not buy this policy under any circumstances.Better u donate that money to some needy person .
Thanks for reading this review.
UPDATE ON 4/3/2011
Till date no money is received by me .Yes I receive one email on 25th from their Grievance escallation officer that my grievance is now closed as my refund has been processed on 17 Feb 2011.