Its useless bank, with traditional banking practices. For every thing, from updating home address, to get new debit card. You are forced to go to bank/ branch, rather than offering these basic services Online like other banks.
One is required to take day off to go to bank and be in a queue and fill old age forms to apply new debit card .
Customer service is rude and untrained.
Not recommended to open saving account in this bank ever. Rather, ICICI, Citibank are excellent in their services.