I have been using idea for 3 months and its a 4g sim. As ifea promised 4g in every corner of the state I dont find 3g or even 4g coverage in my area ( hooghly) .
I always restart my phone with hope that my phone will connect to 4g someday but its stuck at 2g edge network coverage.
I visited the idea gallery and they said there is an issue with the phone I ask them how can it be if there is an issue my phone should not connect to even 2g and I am getting 4g on my airtel sim when insterted in the slot where idea was sitting for 3 months.
They were not able to help me out I ask them to check coverage in their network checker tool they refuse saying there is 4g connectivity in khanyan hooghly and you should get 4g on your phone. However I spoke to manager of that store the manager was also arguing that there is 4g connectivity and there is no issue with the sim or the network coverage.
Two days after I called the call centre agents they checked the network coverage and find out there is only 2g connectivity so I ask if theres no 4g why are they selling 4g sims in my area and giving false hope to customers. The agent remained quite. I ask for the refund of what I paid for 4g internet they refuse to refund the amount and hence I break the sim and throw away. Very pathetic service and bery poor behaiviour of the service centre people. Never gonna use idea again in my life for sure.