We are Idea Postpaid customtakeouters from 2009 March. The system support & network were better, for which we opted for Idea to other networks. Recently we have changed our mobile number, using the same network. Its been worst kind of experience ever since.
The network is pathetic, system support is worst kind. The customtakeouter care is like most careless & hopeless. Nobody from customtakeouter support responds. They keep on shifting lines & reading scripts. The outlet @ marathalli is like a garbage outlet. They don’t maintain proper documents & records of customtakeouters. No person knows what other person is working or handling. We had to go there at least 4-5 times just for correction of address, for which we have submitted documents. They say "we do not know to whom you have given docs." It took 1 week for them to correct the address which was given printed on a doc., which was existing from almost 3 years.
When we dial a number, it gets disconnected immediately, first time. When we dial second time, it connects with a lot of disturbance, with loads of buzzing. The communication would be only one way, not letting who is on the other end and what they are speaking. And when we dial some numbers we hear a recorded message saying "that particular does not exist". Whereas we receive call from the same number and also can dial the same number from other networks. We also tried changing the handset hoping the problem exist with handset, not the network. But no use. We have called customtakeouter support on Saturday, 16th July 2011 and spoke to a person who stated himself as Santosh, Team lead. I gave him all the details of problems we are facing. He assured us that the problem would be resolved by Sunday Evening(in 24 hours).
These are some examples of the disgusting services what Idea is offering, stating them as the "BEST NETWORK PROVIDERS". BETTER THEY STOP FOOLING PEOPLE BY SUCH ADVERTISEMENTS.
We sort of started hating Idea and soon going to switch to another network. We would never like to recommend this network to anyone.