Idea has a deep rooted network across the length and breadth of the country comprising of over 1, 49, 196 cell sites covering 7, 513 towns and 3, 63, 580 villages as on Q1FY16.
Using the latest in technology, Idea provides world-class service delivery through the most extensive network of customer touch points, comprising of nearly 6, 752 Idea touch points. Idea’s customer service delivery platform is ISO 9001:2008 certified, making it the only operator in the country to have this standard certification for all 22 service areas and the corporate office.
Idea has consistently stayed ahead of the industry in VLR reporting. Idea’s thought leadership on Mobile Number Portability(MNP), with Net Gain of over 14 million customers as on June 30, 2015, has enabled it to stay as the top gainer among other telecom players. Every 4th mobile user who exercises choice through MNP, prefers Idea.
Idea has been a pioneer in introducing customized product offerings for segmented customers. It is the first mobile operator to introduce innovative value added services in the Indian telephony market, and has remained ahead of the industry in data product offerings. Driving the growth of mobile broadband in India, Idea services over 37.2 million data users(as on Q1FY16). Today, data contributes over 17.7% of Idea’s service’s revenue.
Idea has received several national and international recognitions for its path-breaking innovations in mobile telephony products and services. Idea won the prestigious Voice & Data Telecom Leadership Awards 2014 under the Leadership Recognition category “for various successful initiatives and deployments in the areas of Business Services, Internet & Broadband, Business Analytics, Information Security, and Customer Service”. It was recognized as “Most Innovative Telecom Service Provider of the Year” and “Mobile Data Service Provider of the Year“ by Frost & Sullivan Asia Pacific ICT Awards 2015. It won Dataquest Business Technology Award in Analytics category for the “Implementation of end-to-end Campaign Management solution”.
Idea is listed on the National Stock Exchange(NSE) and the Bombay Stock Exchange(BSE) in India. Idea has been voted by investors as one of Asia’s Best Companies in 2015 in a poll conducted by Finance Asia under the categories: Best CEO, Best CFO, Best Managed Public Companies, Best Corporate Governance and Best Investor Relations.
One of the best service providers in india!:D