I came across this bank while looking for a bank where I can keep my money in saving accounts only and earn a good interest rate. I visited the branch and my account got opened in just 10 mins.
Post opening I added around 25K to maintain the MAB - which helped to activate the account within 2 working days.
I faced some issue with UPI and I just called the bank guy direct number, he politely replied and is working on my issue.
I asked them for form 15G and this bank guy came to my home for signature and other procedures.
The Savings account Interest Rate and FD rates are best compared to many other banks in the market. I hold an account with HDFC, SBI, BOB as well.
The internet banking app is working nicely but needs more features like online form 15G submission etc.
Quick Note - In case of any issue, if you drop an email to their email or tweet them, it takes 2-3 days to get the reply - This can be improved. At least the tweeter team should reply within a few hours.
Overall I am happy with the service and the product.