I am very disappointed in IFBs after sales service/support. I bought a Microwave Oven 2 years back. Just after 30 days oven stopped working. Logged a complaint a technician visited and found a relay and main board went bad.
To my surprise he said board will be not covered under warranty. Because I have not installed any stabilizer with oven and due to high voltage board burnt! I explained to him My 47" LG TV, Fully automatic LG W/M, LG refrigerator is connected to same power and nothing happened in 2-4 years period.
He responded he doesn’t know about these but IFB product should be used with Voltage stabilizer to claim the warranty and I need to pay Rs 2500 for board replacement. Then I followed up with call center, and Bangalore service head. Finally they replaced the board free of cost( one time courtesy) and forced me to buy their’so called’ IFB re-branded voltage stabilizer for Rs 750/-.
When I checked it I found it is a’Over voltage protection switch’( manufactured by a local company) not voltage stabilizer. They charged me Rs 750 for just after market voltage protection switch.
It worked after that but used it very less. I always felt door is very difficult to open. strange sound observed during the operation.
Last month again a new chapter stated when same Microwave Oven stopped working again. I called to IFB support center. A technician visited again. He said door lock has been broken and need to replace and will cost Rs 800. We agreed and he promised to visit next day and kept the oven in dismantled state. He never visited again and never picked up our call.
I followed up Call center. Spoke on’toll free number’ many times, they always have a ready made answer " forwarded this complain with high priority. "within 24 hrs some one will attend". Spoke to Sanjay from’Superior’ team. He assured me he will follow up and update me before EOB. Which never happened.
Today I contacted same ’Superior’ team member Joy. He promised to revert within 24 hours.
This is my experience too. So never ever buy IFB products.