I bought an IFB Elena washing machine sometimes back. There were lots of problems with the machine and I was always busy with the customer care service. (Making calls, then waiting for the engineer, then facing some new problem, then again making call and so on)
Situation became worst when the machine caught fire only after 24 hours of the service. I guess that there was some loose point left within the machine by the service engineer and it sparked when it was on load. About 10 cloths were semi burnt within the machine but somehow we managed to douse the fire.
Now the real problem starts. After making call to the customer care, they sent someone to check the machine after 3 days. He told that he has prepared the report and will send someone with the spare parts to repair the machine. My paid AMC was from March 2008 - Feb 2009. This incident was somewhere in June 2008.
I am waiting for the service engineer since then. Hundreds of calls have been made to the customer care, Faridabad office, Delhi office, some senior persons etc. The situation is as it is. Every time I make call, I am told that they are sending someone. But it never happens. I have also been told that they have changed their Faridabad service franchisee and now my problem will be taken care. But still I am waiting.
Now I am just waiting to get some time from my hectic business schedule, so that I can take up this matter into the consumer court.