We purchased an IFB Elite 5.0 kg machine in June 2008. I have so far 3 breakdowns. The last one being the PCB in the motor failing. The complaint was lodged on 25th October 2008. It is November 4th today and no resolution of the problem so far. The service centre in Chennai Vikas Enterprises is pathetic to say the least. Their manager will not respond to our calls. They do not have spares available for a current model.
For an earlier problem they stuck some gum to arrest a leak !!
I certainly would not recommend an IFB machine for anyone in Chennai ( as far my geographical knowledge extends) Service is poor. machine faults are plenty. No replacement policy for faulty machine and customer friendliness is zero. Purchase price around Rs.22000 (if I remember correct)
Dealer - Hamsaweni Alwarpet
City Chennai
Service staff ( the correct word would be non-service) - Vikas enterprises
IFB Chennai contact person for customer complaints - Ms Raisa
if you contact her and get her on the phone try buying a lottery. you might be be quite lucky