My review on the Product IFb neptune can be read on
https://mouthshut.com/review/IFB_Classic-92559-1.html
Now after 11 months a Magentic Valve gets spoilt and this is what I dealt with...
For all the phone numbers of IFB Delhi service staff and top shots in IFb who listen please message me.
On Tuesday, 28 Nov my IFB Neptune Dishwasher stopped working. I logged a complaint at the IFB call centre and mentioned below is the harassment I faced. Complaint Number - 613753
Complaint logged at the IFB class centre. // Second call made to service personnel Amarendra that we have logged a complaint to pls check and plan visit.
Complaint number 613753 logged at service personnel to visit me on Wednesday morning.
Service personnel, Amarendra, arrives after 8pm. Checks the washer and advises that a part, MAGNETIC VALVE, is spoilt and needs to be replaced
Please read as date/day/who called / deatils/ action advised/ actual action
29-Nov / Wednesday/IFB
Service personnel advises part not available has informed seniors and as soon as is available shall contact us
30-Nov / Thursday/ No action
1-Dec
Friday
IFB
IFB supervisor either Bhupesh / Bharat calls and says part is not yet available but should be this evening and hence washer shall be fixed latest Saturday morning.
2-Dec / Saturday around 11am / Dianne
Contacted call centre that pls chase this complaint as is to be fixed today.
Call centre advises that issue has been raised with Khanpur service centre and they are looking into the matter
2-Dec / Saturday morning / Dianne
Contacted call centre that pls chase this complaint as is to be fixed today.
Call centre advises that issue has been raised with Khanpur service centre and they are looking into the matter
2-Dec / Saturday morning /Dianne
Contacted Amarendra if part received by him // Says part not yet received
2-Dec / Saturday morning / Dianne
Contacted Khanpur centre
Says part not yet received but is expected shall have fixed this evening. Says shall call back in 30 mins with info
NO CALL received
2-Dec / Saturday Afternoon / IFB
Khanpur centers calls and says part delayed
Informed that part shall be at the centre at 5pm and since no service man would be available this can only be fixed on Monday. I asked her why not on Sunday says we don’t work on Sundays so no way this can be fixed. After a lot of argument regarding service polices and customer satisfaction , AMC etc I agree to Monday 2pm
3-Dec / Sunday // no action
4-Dec / Monday / Dianne
Contact call centre
ask them status of complaint says complaint being looked into. Gives Okhla number
4-Dec / Monday / Dianne
Okhla centre/ kamini
Says will be fixed definitely
4-Dec // Monday 4 pm / Dianne
calls Amarendra to ask if part received / part not yet received check with supervisor
4-Dec // Monday 4 pm / Dianne
Called Bhupesh
Says will revert as part not yet received will chase
no update received
4-Dec / M onday 5 pm Dianne
called Okhla
No update asked for supervisor , took anshuman gupta’s number
4-Dec / Monday 5 pm / Dianne
called anshuman gupta / also advised that am fed up now and will like to take this matter to court for settlement
says personal guarantee that this will be fixed by 4pm on Tuesday
4-Dec / Tuesday 3pm/ Dianne
calls Amarendra to ask if part received
part not yet received
4-Dec / Tuesday 4pm / Dianne
cannot reach anshuman hence called Okhla
says will look into this and call back in 5min
NO CALL received
4-Dec / Tuesday 5pm / Dianne
called Okhla
can only be fixed Wednesday
4-Dec / Wednesday morning/ Dianne
calls Amarendra to ask if part received
part not yet received
4-Dec / Wednesday morning / Dianne
called call centre asked for further escalation procedure
gave feed email but no details on any person
4-Dec / Wednesday morning / Dianne
called Okhla / Khanpur and Bhupesh…mentioned that we are going to take this to court now
no action still taken and everything passed onto each other
4-Dec / Wednesday afternoon / Dianne called Okhla / Bhupesh
Part now available but will only reach us by 6 pm
deadline set for 6pm
4-Dec / Wednesday 5pm / Dianne
calls Amarendra to ask if part received
Part in Khanpur but will not reach him before 630
4-Dec / Wednesday 6pm / Dianne
called Khanpur
says part still with them and person will leave in a while
4-Dec / Wednesday 6pm / Dianne
call Okhla asked for Naresh upadhyay
Anshuman gupta answers and is surprised that issue still not fixed
after a lot of calls here and there says person on way will have fixed today
4-Dec / Wednesday 8pm/ Dianne
Amarendra arrives with the part
unscrews washer/ reaches to change magnetic valve
4-Dec Wednesday 9pm
Amarendra announces that wrong part received. This cannot be fixed today
I then had to take this issue to the Business head and at 1700 hrs 07dec my dishwasher is still broke :(