I made the mistake of purchasing a Senator DX Front-loading Washing Machine in Sept.2008 from Tirupahi (Tirumala Music Centre) based on my very satisfying earlier experience with my old IFB Front loading Machine which I used for 10 years without much of complaints.
Right from the day one, the machine was making big noise for which I made a complaint. In spite of several visits by different technicians the machine could not be silenced. The drum was wobbling and the machine was moving by itself during working. I had to lock the machine in place to keep it steady. But somehow it was performing. I moved to Bangalore and in the month of Feb. 2012 entered into a 2 year AMC (IRC no.22102 dated 15-02-2012) with IFB. From then onward the machine was giving several complaints which were never attended satisfactorily.
Different Technicians will be coming with poor know-how about the machine and will be doing something and the machine will work for a brief period and something else will go wrong. Recently the machine was giving out loud noise and one technician came and checked the machine and saw that the spokes of the pulley attached to the drum is broken and needs replacement. The man informed me that the part is out of stock and we are to wait for at least 10 days to get the part. Moreover in spite of the AMC it will be chargable.
The call center which handles the complaints are very difficult to get over phone and we always get a very irresponsible reply from them. Contacting IFB directly is impossible as nobody gives a contact no. for this. After more than 15 days of registering the complaint(Ref.no.11633046) I am still waiting for somebody to turn up with the defective Pulley. In the meanwhile I am planning to buy a new machine because by now I am convinced that IFB cannot solve the problem.
I have seen that the machines made by IFB are of very poor build quality and they have a horrible service set at least in Bangalore. My sincere advice to aspiring buyers of IFB Machine is this: Please avoid this trap of a Company if you want to have peace of mind.