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IFB Senator VX

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IFB Senator VX
paxi @paxi
Dec 28, 2010 03:20 AM, 13181 Views
(Updated Dec 28, 2010)
Cheating IFB Customer Service in Chennai

I have an IFG Senator 6kg. It was running perfectly for almost 3 years. For the last 1 month we observed a leak of drops of water from the bottom of the washer (and the washer is in good condition and we are able to wash cloths).


So I decided to call customer service just to fix the leak. Within a day the service person named Siva, came and he opened up the front panel and cover (without asking me what is the issue and even I didn’t tell the issue assuming that the customer service lady might have conveyed it to him). Then he asked me to bring a cleaning cloth.


When I returned back to him with a cloth, he told me that, the important micro controller circuit is burned-out and that is why your washer is not running. And it costs rs.2500+. I got shocked and asked is that also the reason that the washer is leaking water J !!? Then the guy asked me back "is it leaking?" I really got pissed-off. When he switched the power on, I found the washer (drum) is not running. I immedialty smelled something fishy and asked the guy to pack-up. Any how he demanded Rs.350 for service charge! GOD.. We Indians are really poor/innocent in all sense. Before the guy leaving the house, I asked him to test the washer once again and confirmed that the washer now is not running.


Later after the guy left, I opened up the washer again and did a mild analysis. To the core of "shockingness", I found 3 electric connectors disconnected.




  1. that is connected to the micro-controller circuit board. (One of the three jacks to the board)




  2. that is connected to main motor




  3. that is connected to the coil near the coin collector.






I connected all of them back and the washer is now running perfectly.


Regarding the water leak.. it is coming from a small hole on a rubber connector near the coin collector.. I sealed with MSEAL and rubber-solution..


See.. How people are cheating

(2)
Sincere apologies for the inconvenience caused to you. In our continuous endeavor to improve our products & services, we assure you better customer service & more innovative products in future. Looking forward to your valued patronage, For any assistance related to our Products & Services please call us on 18604255678(BSNL/MTNL) or 39004321 (other providers) or visit our website www.ifbappliances.comIFB Team
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