I ordered a fancy hamper(₹795) with a promise of 30-minute express delivery. To sweeten the deal, I even shelled out an extra ₹99 for express service(because, you know, faster delivery should cost extra, right?)
What Was Supposed to Happen:
30-minute delivery with my customized photo that was meant to carry a heartfelt, personal quote.
Instead of my custom message, I received a generic birthday quote on the photo. WxxIGP!
The Delivery Debacle:
The hamper arrived late(yes, despite paying extra, my express delivery turned into a waiting game).
My carefully chosen custom quote? what’s that? Once paid you will get what IGP selects not what you requested or ordered.
Meanwhile, here’s an interesting part the same hamper was listed in three different ways on the app:
₹795 with 30-minute delivery label in description(the one I chose)
₹695 with 90-minute delivery label in description
₹716 for same-day delivery
(Attaching three screenshots of the identical hamper with different prices & delivery times proof of their pricing dark magic.)
The Customer Service Comedy:
I spent hours(and repeated the same story to 4-5 different execs) explaining how IGP ruined my special moment.
One exec promised a fix in 2-3 hours and then ghosted me. Classic!
Eventually, I was offered a 20% refund on the hamper(₹178), a refund of ₹99 for express delivery, plus a 15% discount coupon for future order(which, lets be honest, I dont trust after this fiasco).
And their excuses for the different prices for same hamper is the funniest:
One exec claimed the pricing differences were due to different vendors at preferred locations. But come on, if IGP is the face, the label, and the delivery handler, how does that even work?
Then another said it was simply a "system glitch".(Yeah, right a glitch that conveniently overcharges and has different prices for same item also with different ratings)
The Scam Alert:
Dark Pattern #1: Listing the exact same product at different prices based solely on delivery time.(Which one should I pick? Apparently, the most expensive is "express" even if its not delivered on time!)
Dark Pattern #2: On top of selecting the costlier hamper they are charging an extra ₹99 for express delivery when the product already advertises 30-minute delivery.
Dark Pattern #3: Inconsistent and confusing customer care responses that leave you questioning if youre being scammed rather than helped.
Note: I came to know about the possible scam after they offered me the part refund.
TL;DR:
IGP took my money for express delivery and a custom quote that never made it. Instead, I got a generic birthday message and a series of baffling pricing schemes that seem designed to squeeze extra cash. After endless calls, I got a half-hearted refund offer and a discount coupon I dont want. If youre planning on ordering from IGP, be prepared for a wild ride of confusing options, delayed delivery, and dark patterns thatll leave you scratching your head and your wallet lighter.