I had ordered cake combo for Rs 1245/- on 24th dec 2018 at 1.54pm in the afternoon through Paytm. After many tries through their customer care numbers (98305 32347; 92307 65100; 92307 21101; 033- 24639060) in the evening on 24th to check about the delivery; their customer care staff told me that I have to pay Rs 220/- and Mail was sent to my mail at 4.30 pm. When I asked why I was not messaged or called for that, he said that is not as per their procedure. And he said even if I pay the same day it will be delivered next day, 25th dec ( Christmas Day). I made the payment next day around 11 am for 220 rs. I tried to reach out to them by mail and their contact numbers at least for 50 times. No one picked up. Delivery did not happen at all. Absolutely no response. Purpose is defeated now. I have dropped a mail to refund y money, however not sure if they will do that. Such a fraud network, please do not not trust these frauds. Your time, money and your credibility with your closed ones will be shattered which has happened, I can see Bijoy Das as their customer care staff from their mail on 24th dec asking for additional money for delivery. It seems the team works out of Kolkata.