Pathetic service!
2 months back I ordered a necklace set from Indiaplaza.com. I paid the amount, got cleared, checked status that the product has been sent for further processing.Even after 15 days, the product was not delivered. I tried to call the customer service which was not working due to technical problem, no e-mail response with the same reason.
Finally, after about 1 month when I was able to speak to one of the executives after being kept in queue( as call volumes were more), the response I get is that the delay was due to non-availability of item. After lot of discussion, I was promised a delivery of item within 7-8 working days.
To my shock, the item is still undelivered and cancellation is made and amount is sent for refund – All this happens without my knowledge, I come to know only when I call them again to know the status of the product delivery.
When I ask them the status of refund, they promise again in 7-8 working days which has been more than 20 days till date.When I wrote an e-mail again, I get the response that the amount will be refunded in 7-8 working days.
2 months and still waiting for refund.Never seen a worst service than this.I will never buy from this site again.