Terrible Experience with IndiaCakes: Failed Delivery and Poor Customer Service
I recently had an extremely disappointing experience with IndiaCakes and I feel compelled to share my negative encounter with their services. I placed two separate online orders with them, and in both instances, they failed to deliver the promised products.
Firstly, I placed an order on June 11, 2023, for my wife’s birthday on June 12, 2023. However, after I had already made the payment, I was informed that an extra delivery charge of Rs 150/- was required. Although this was frustrating, I decided to go ahead and pay the additional charge. Unfortunately, despite paying the extra fee, IndiaCakes failed to deliver the cake on the scheduled date. This ruined my wife’s birthday surprise and left me extremely dissatisfied.
As a remedy for their mistake, they provided me with a discount coupon that was supposedly valid for one year. Thinking that this was a one-time error, I decided to give IndiaCakes another chance. I placed a second order using the discount coupon on June 26, 2023, for my niece’s birthday on June 30, 2023. Once again, to my dismay, they failed to deliver the cake as promised. To add insult to injury, I had already paid Rs 36.65 for this order, and yet they still couldn’t manage to fulfill their obligation.
The lack of accountability and poor customer service displayed by IndiaCakes is utterly unacceptable. It is deeply disappointing to have placed two orders with them, paid the required fees, and then have them fail to deliver on both occasions. Not only did they ruin two important celebrations, but they also wasted my time and money.
It is disheartening to see a company that fails to uphold its commitments and provide reliable services. I strongly advise others to reconsider using IndiaCakes for their online cake deliveries. Their unprofessional behavior and failure to fulfill orders have left me with a sour taste in my mouth. I hope this review serves as a warning to others who are considering using IndiaCakes’ services and that the company takes the necessary steps to rectify their shortcomings.
Never ever order from IndiaCakes.