I am regular user of Internet and may be the early birds who opted for POP account from VSNL those days standing in the line at VSNL office Churchgate. So basically I know what how and when of Internet and its uses. FEw days back I tried to book Tatkal ticket for my family members and after some time able to get ticket in 3 A/c for two. As per my past practice I checked my Credit card Web site to see how much they have charged me.I was shocked to see that they have charged me four time. Then I got four ticket confirmation also from them. So in one ticket booking I got four ticket, I was bit shocked but then knew these computer mistake happens sometimes due to so many factors. I contacted IRCTC and was shocked to hear that you have doen booking four time in one minute [I must be biggest hacker of Indian IT firm] and being rules of the Railway you have to cancel the tickets and you will be given 25% of value of tkts due to Tatkal tickets.I also wrote to my credit card company to stop payment and register my compliant. So the things are in bit doll drums and I am fighting with both parties to rectify the problem and refund my money.
As per any purchase of railway ticket it should ask you the details of passengers+ other details then it should go to payment gate way they should ask all details and payment to be made. in this case only once they have asked me the details and given four ticket even with all these procedures.
My intention is to inform your member through your site to be care full while registering with IRCTC site. Even after accepting if they donot give confirmation of tkt, do not think that it is not booked they must have booked it and if you again try it new tkt will be issued.
Also even be care full in pressing the buy button if you press two time you wil get two tkts. it totally absurd but it is true.
I am fighting my case but with this review members of this site will be bit educated.
with best regards,
Capt Rajeshwar Singh [retd.]
9819709838