I have been flying by airlines very often. I have been flying with indigo for last 6 - 7 years. I mainly travel from kolkata to patna.
Our flight was at 12 from the one and only DUMDUM airport and the flight was luckily on right time. But as soon as I got into the flight I was depressed. Though I have never visited with this airlines before, I have checked their several promotional ads and considered it as a more standard carrier. The seats were very uncomfortable, very little space for keeping legs and no option for free meals as it was low budget airlines. It seemed more like a bus journey to me rather than a plane journey.
I always prefer to travel via this airline as I got the best deal even 3 days before my journey and one hour before my journey. I Still remember I purchased a indigo ticket from patna to guwahati 3 hrs before the journey just at Rs 1200. But now a days things are not good with these budget airlines. They have now reduced the number of destinations to overcome their loss maybe. I have faced many problems regarding ticket cancellation from this airlines.
Now daily flights are not available from ranchi to patna which is a problem for me now as I have to frequently visit there for my work. The flights also gets cancelled often so I do not prefer this airlines now instead choose for alternatives.
It was a 4 day tour from kolkata to guwahati, we actually had to visit the famous kamakhya temple and meet our relatives who live in guwahati. Me and my mom has visited guwahati many times and it was not a new experience for us. But I have never gone by indigo so this time I choose go air as I got a very lucrative deal on indigo.
Unfortunately we had to return from the same flight and suffered with the same pain again. Ground staffs are very coperative though. My mom forgot her id card so we were worried but the staffs were understood our problem and let us fly with them. They told that her ATM card will serve the same purpose, thanks to them.
Overall I do not like the experience with Indigo I had, its just an ordinary airline and not recommend it.