I am writing this to warn others about the shocking customer service and unethical practices at IndusInd Bank(Branch: Khadakpada, Kalyan-W).
Forced Migration to Indie App
IndusInd suddenly shut down their Indus Mobile app and forcefully migrated customers to the new Indie app, without any prior notice or customer consideration.
👉 Customers holding multiple accounts are completely ignored the Indie app does not support adding second accounts unless CIF IDs are merged.
CIF ID Issue Unable to Access My Second Account
Since May 2025, I have been unable to use my second account for any banking services because of a CIF ID mismatch. I visited the branch mid-May and submitted all required documents and signed forms to merge CIF IDs and change account type.
Mis-selling Attempts Instead of Service
While submitting my documents, I was pushed to buy co-branded insurance products. Later, their Relationship Manager kept disturbing me repeatedly to purchase these products instead of solving my actual issue. When I refused, they started delaying my request and asking for unnecessary documents months later.
Excuses & Negligence
Relationship Manager gives silly excuses like being new, not having email access, or telling me to call other people.
The Branch Manager is completely silent and unresponsive despite multiple escalations.
Complaints raised via official channels are being closed automatically after 34 days without any resolution.
Impact
Because of their negligence:
I am unable to operate my second account for months.
I have even missed payments, leading to penalties.
They are showing no accountability or seriousness.
⚠ Warning to Others: IndusInd Bank is not only careless but also seems more interested in mis-selling products than solving genuine customer issues. If you value your money, time, and peace of mind stay away from IndusInd Bank