This started in Dec 2010. A friend told me that IndusInd Bank is opening up a branch in our area and they are giving Locker Facilities also. I said I’ll give it a thought. He gave my number to bank rep Ashok. This fellow started calling twice or thrice a day to know about my decision. The three things that made me decide about opening an account in the bank was: lifelong zero balance facility, locker facility, the ATM is opposite my office. So I opened an account.
After a week I got my kit from the bank: Cheque book, ATM card and letter welcoming me to the bank. This is when the reality of the Bank came forward. The welcome letter mentioned that the Zero Balance was only valid for one year contrary to what I was told by Ashok that it was lifelong. Then I started making calls to Ashok and then all the usual excuses started coming and false promises that this was not applicable to my account and he will get it rectified. It is almost 2 months and I am still waiting for a confirmation letter from the Bank.
I was promised a locker once my account is activated and Ashok had promised to accompany me to the bank to let me personally select the locker. Ashok had also promised me the charges for the locker at Rs. 1500/- p.a and later the bank tells me the rate is Rs. 2, 200/- p.a. So all this has happened within 2 months of opening an account. I have taken out almost all my money from the account. I am planning to close this account and all Mouthshut users please beware of such false promises by bank reps.
Update 1: After I forwarded this link from Mouthshut to IndusInd, my phone started ringing and the bank officials started the sorry process and two of them have admitted that I was cheated by the bank exec into opening an account by giving false promises and they are sorry for all this. Now nothing can be done about my account status and all I can do is to move to a lesser balance account from my current account status of avg quart bal of Rs. 25K. All the promises were false. Can the bank be taken to Cosumer Court for this?
Update 2: Mr. Harjeet Singh, Regional Sales Manager, Mah & Goa visited me at my office and said this has been a mistake from their side and asked me how can it be corrected. I said since one of the conditions for a zero balance account is that the person can be a real estate consultant. I said I am and I had given by shop license also to the bank rep. On this he said that this shop license is not applicable, Which actually is a govt. license, but a certificate from the Real Estate Agents Association, which is an autonomous association with no govt recog. I told him that according to him my BE Degree from Pune University holds no value but a diploma certificate from any ABCD Institute is perfectly legal. I am telling you these guys have tried to eat more than what they can chew.
Update 3: I have finally closed my account with IndusInd Bank with a loss of Rs. 3.29 Paise !!! Donated to the bank for evening cutting chai of the bank manager.!!!!