I ordered for for an Airtyme mobile [order ID : 9225580 (sub order ID: 18042187)]. The product was delivered within a week. On using the mobile I found out that the memory card slot was not working. Also no warrant card was provided. I contacted their customer service via email and after several emails they finally replied saying that they will replace the product [return ID 6506].
So I resent the package to Infibeam. After one week I received the replacement package. On opening the package, I was horrified to see that Infibeam had replace the product with a used mobile phone. This was evident from the fact that:
The package was torn open and contents inside were improperly packed.
The mobile had some punjabi song in it.
The phone had a lot of scratches.
Also the SD card slot was not working. Amazingly infibeam replaced the product with another used one having the same complaint.. I guess it was returned by somebody else.
I contacted infibeam regarding this many times and after several mails they replied.
This is the reply I got (on October):
"
Dear customer,
Thank you for writing to us. I really apologize for the inconvenience this had caused you.
We have received the complain in your email and have raised the same to the concerned department. We will respond as early as possible with the resolution. I again apologize for the inconvenience you had to face because of this.
Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call 079-40260260 ( Our 24*7 online phone support) for instant help on this case.
Thanks and regards,
Infibeam customer support
"
I am not mentioning the employee’s name.
Even after two months the "concerned department" couldn’t sort it out ?
What a pity.
My advice to all is to " never buy anything from infibeam.They have the worst customer support."
Thank You