Hi Guys,
My name is Dinesh Jain. I placed an order online on https://infibeam.com on 9th September 2013. My Order Number is 11680734. Before placing an order, I called the customer service team in Ahmadabad on+ 91 79 40260260 to confirm if you have Sony Xperia M(Black) in stock. Customer service representative informed that they have this item in stock.
I placed the order on the same day on 9th September. Website stated that the shipment is expected to happen on 11th September. After waiting for 4 days, I called the customer service team to check what happened.
They informed me that the item is not in stock. I was very disappointed as I was told by the team that they have it in stock on 9th September when I called them. Guess what! Even now, website states that the item is in stock. Why the hell is Infibeam misguiding customers. Can’t they be honest and give us a correct information rather than giving false information to their customers.
I spoke to Rahul Bagadia on 13th or 14th September who said that the item is not in stock and he also promised me that he will be calling me back on 18th September between 9:00 AM to 12:00 to confirm the status on my order.
Guess what. He lied to me. I have not heard anything from him yet. What a liar he was. My trust was broken for the second time by Rahul Bagadia by making a false promise. First time was when the customer service agent said that the item is in stock on 9th September before placing the order. Is this how Infibeam cheat customers. First tell them that the item is in stock and after the customer places the order, item is out of stock automatically. Agents like Rahul Bagadia are experts in making false promises to the customers to get rid of them over the phone. If this is the level of service Infibeam provides to their customers by cheating them and lying to to them, then I wonder how come these guys are in Business. I don’t think they have many happy customers around. I am wondering if I would ever receive my order and how many fake promises will be made still before receiving my order. Can I trust these guys that they will deliver the right item in the right way without any problem in the right time?
Can I have an answer for this. Website says that Sony Xperia M(Black) is in stock even now. But its not in stock from the last 10 days when I spoke to the customer service agents. May I know whats going on. And my second concern is why was the false promise made to me by Rahul Bagadia. Is he trained to make false promises to the customers. Overall, this is the worst online shopping experience I had till now. I think flipkart.com is much better than Infibeam. I tried Infibeam this time since the price was low compared to other websites. But the service is worst. I would rather pay 1000 rupees more to their competitors and get a better service in time. I don’t know how to trust you Infibeam from here. Can I have a proper update on this. When am I getting my order? Please no fake promises or information like the one provided by Rahul Bagadia. Ø Order Number: 11680734
Ø Order Date: Sep 9, 2013
Ø Product Ordered: Sony Xperia M(Black) Waiting for your response at the earliest on this.
Thanks and Regards,
Your unhappy customer.
Dinesh Jain.