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Infibeam

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Infibeam
Amey Kubal@amey_kubal
Apr 01, 2013 08:41 PM, 2598 Views
(Updated Apr 02, 2013)
Fake Dell Wireless Mouse WM01 sold on Infibeam

I bought a Dell Wireless mouse WM01 from Infibeam on 24 March after making a online purchase of Rs. 479. Little did I know what I was buying was a fake product advertised as a genuine dell mouse. Seeing such a good product at a competetive price, I bought it. My purchase ID is 10465313.


After I got delivery after some 3 days, my heart sank after seeing the product. The blister pack looked so cheap. After taking out the mouse, I saw that the left click button on the mouse had a big scratch on it.


A small button found only on wireless mice just behind the centre scroll button had CPI stenciled on it. It should be DPI for Dot Per Inch. What a big fail. The nano receiver had scratches on it. The mouse worked fine for 7 days precisely and has stopped working just before I am writing this review.


I quickly went to Dell’s website and found out that Dell computer company doesn’t manufacture or market a wireless mouse with model number WM01. So where did Infibeam procure this product ? WOW. ! This again is a classic case of Chinese counterfeiting. and Infibeam cheating the Indian consumer.


I even asked Dell India’s office about this product and even they affirmed that they don’t have a wireless mouse named WM01. Many other fraud websites are selling this fake mouse. This was my first and last purchase from Infibeam. Customers plz plz be aware of these cheats. I even wrote the same review on Infibeam’s website for the mouse.


But of course they didn’t publish it. I hope that Infibeam either refund me or send me a genuine piece or I am complaining to the consumer redressal forum.


Amey Kubal


+919869508996


amey9k@gmail.com

(8)
Apologies for the inconvenience caused. As discussed, we’ve escalated your concern to our subject matter expert to get it resolved at the most priority. We’ll surely keep you posted on the every step being taken to resolve your concern.As requested, kindly share the product images at customerservice@infibeam.com; so that we can investigate this concern and could assist you with the best suited resolutionPlease reach our customer service at 079-67778777 or write us at customerservice@infibeam.com in case of any assistance/information required.Regards,Team Infibeam
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