I received DOMO nHance CM230B 3D Glasses on 9th Apr(Infibeam Order no.: 12902729), glasses were fauly, not working with my 3D LED TV, no proper 3D effect and cause eye strain. My 3D LED TV uses passive 3D glasses.
I launched complaint on 11th Apr, made several calls, emails, launched complain online on portal, multiple types. They keep me on hold, talk to a team, which initially said, these are not active glasses and closed call. Then made me talk to Domo, who said they will send a person to check glasses, nothing happen and today conversation, they said DOMO says glasses are fine, how they can verify without checking glasses.
I asked for a refund, as my complaint was 3rd day (within 7 days return policy), but nothing done. I am cheated and denied consumer right, also multiple followups was a big harassment. This company should be penalized for irresponsible behavior.