I ordered a Panasonic camera from their website on 18th June, where they suggested a shipping time of 3 days. However, the delivery was expected only after another 3 extra days. When I cancelled the order on 20th June and the order was not delivered, they charged me 10% stocking fee, while their website suggests full refund for return within 7 days. After reading other experiences, I am hoping that I shall at least get that 90% refund in time. Stay as far away as you can from Infibeam. Will keep you updated about the refund time.
Here is the update on my story:Infibeam called me back in about four days after I sent them an email. The guy who called was really courteous, but could not help much and himself forwarded the call to a supervisor. It was a reasonably long waiting time for the supervisor to come online, but come he did. I had to narrate my story again and he promised a resolution after an inquiry, but did not give any timeline. So I did not have much hope after reading the other reviews.
In fact I was not even checking my card statement for refund. To my pleasant surprise, I saw yesterday, they had made a complete and full refund within a week from that call. Thanks, Infibeam! I shall go back to you, next time I make a purchase.