If you buy on infibeam.com you are sure to loose your money, I have placed Order No: 13003822 for whirpool washing machine worth 16321/- on 1- May-2014, only update I saw on 2-May "Order Approved shipping in progress". Since then there is no update, after several calls to customer service they kept me giving false assurances, and blaming there other departments for product procurement.
They said that "we order products from different vendors after we receive orders on our website, and we are still awaiting reply from vendors for your washing machine, so its there fault not ours".SHOCKING right!
How can infibeam take orders if they do not have product that they are claiming to sell? I brought from infibeam.com and I paid on there website, so how come its not infibeam’s fault.? What vendors and how do I know which vendor they are talking of?
When I asked for refund of my money, I got the reply that refund will take 35-40 days and we will not be able to help to get full refunds, as we just send money back to bank and if you do not get money you need to follow up with bank its not our responsibility. SHOCKING again right! So they asked me " as you have waited so long, to wait few more days and see if they can get the product from vendors and ship it? WOW are they doing some charity or is this a nightmare?
I am frequent ecommerce customer and I have purchased on several sites but never seen such kind or irresponsible answers and attitude. Its a pure scam, and so today I have lodged and FIR under IPC 419, 420 against Founder of infibeam.com Mr. Vishal Mehta and awaiting the actions against him.
So guys, if you too face such issue just lodge a complaint with the police, do not waste your time with their customer service people. Thanks for reading, you may feel free to write to me on sayedmuzammilh@yahoo.com if you need any legal advice or looking to file a joint case against CEO of the company.