Dear All,
Order date 20/Oct/13.
The following items under order ID: 11921584 (sub order ID: 20968258 have been shipped from our warehouse!)
Product Title Shipping Date Shipping Details
Dell Vostro 3560 Laptop(3rd Gen i5/4GB/500GB/1GB Graphics/win8), silver
26 Oct 2013
I received the Laptop on 30/Oct/2012. After opening the package, the Laptop box seal was open, the cover, plastics to avoid scratches on the laptop were missing,
There are scratches on the top side of the laptop, and It seems to be not a fresh but a used laptop, which has been cleaned and see the scratch marks on the screen and top side,
The back panel of the laptop is loose as if some one has opened the laptop to remove or replace parts and not fitted properly,
I want the laptop to be replaced immediately. I have already contacted your customer care and the executive on the phone has logged my complaint and said that I will get the call on the same by today or tomorrow .
I am not at all satisfied by the same and want an action to happen immediately and I will not accept any delay on the same.
Lodged a complaint on 31/Oct/2013 and sent a mail.(above details)
Followed up daily religiously for the resolution till 19 November 2013. 19 days of continuous follow up for laptop of my hard earned money, after which they said they will send the Gati Courier to pick up the stale laptop which happened on 27/Nov/2013. After almost 1 month of daily follow up they took the laptop back after I sent them the photos for the proof on 27/11/12. I was told that within 1 week I get a proper resolution either a fresh new laptop with same model and config or full refund. This is what is ideally to be done.
After I week, i.e. by 3 or 4th Dec 2013, they were supposed to be coming with a resolution, but no turning up, no communication, as they have been doing since 31 Oct’13. When I lodged a complaint they never communicated properly for any thing.
Till today - 21-12 2013, I call them every day. They are just fooling around, no commitment or confirmation on what are they going to do. Either give my laptop or my full money back.
On the customer care they are just giving me dates after dates or every day a simple no reply from the concerned dept. We are looking into the issue the concern dept will call you by tomorrow, next week, very soon, all kind of fooling around is going on cant understand what to do?
I want a new fresh laptop of the same model and config, as its 2 months since I ordered and did the payment so I want full refund of my hard earned money along with 2 months interest @ 18% p.a
These people are totally fraud, cheaters and are fooling people with their money.