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Infibeam

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Infibeam
switchfe @switchfe
Sep 16, 2011 01:35 PM, 1715 Views
Cheating with Wrong product images & descriptions

I ordered a pack of Kodak K620 Value charger pack with bundled 4 AA Kodak Pre-Charged rechargeable batteries.


The description of the product clearly mentioned that it contained 4 AA Pre-Charged Ni-MH Batteries.


The product description also states that these can stay charged upto four times longer than normal Ni-MH batteries and can be used upto 300000 digital camera snaps.


The product image also shows the pack showing 4 white Kodak batteries with the words "Pre-Charged" and 300000 Digital Pictures printed on the pack.


Let me explain what   is the significance of Pre-Charged rechargeable Ni-MH batteries for those who do not know about it. Pre-Charged Ni-MH batteries are the LSD type batteries similar to the Sanyo Eneloop batteries. LSD stands for Low Self Discharge which means these batteries when unused/idle it can stay charged for years. While a normal rechargeable Ni-MH will drain automatically by itself in 4 - 6 months, LSD will lose only around 20% of charge in 3 years.


So, orders placed, I wait 3 weeks for the item to be delivered(1 week longer than promised, but I forgive) and when I open the pack, I see 4 green colored Kodak Ni-MH Rechargeable batteries. They were normal Ni-MH batteries, not the expensive Pre-Charged LSD type. The pack mentions "Rechargeable" and "Take upto 150000 pictures" as opposed to "Pre-Charged" and "Take upto 300000 pictures" printed on the pack with white coloured batteries displayed on the picture.


I have sent multiple emails to customer care for replacing the wrong product I received, but I havent received a single reply yet. Even my reviews were deleted from their website. It has been almost a month and I have not yet opened the pack. Even after 3 reminders, no reply from their side.


Please stay away from this site as their customer service is really bad.


Item on Infibeam website: Notice the white batteries and "Pre-Charged" and "300000" printed on top.

(2)
Dear Customer,We apologize for the inconvenience caused to you. We had reshipped the product and issued pre-paid credit on September 17th.We apologize once again for the inconvenience caused to you. In case of any queries or concerns, feel free to drop an email on cs-excellence@infibeam.com.Thanks & Regards,Infibeam.com
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