I had placed an order for a product called love in leaves. The recipient has received the product in very dilapidated state. The problems were as below:
Incorrect planter sent(design and colour is different from what was ordered)
Plant sent with leaves broken(poor transport, mud spilled etc)
The candle is looking used with the sticker torn
Overall, the product is not in a giftable state and is a very poor product.
when we wrote a mail to Interflora, they offered chocolates instead of replacing the same. item sent were in bad state and not acceptable.