India’s best service is the railway system, but why are they not concentrating on the Reservation process via online portal. There are a lot of good IT professionals, are there to make good portal within one month, but this will not happen because of Agents.
If IRCTC stops agent login at the time of Tatkal reservation then it will improve little bit and IRCTC is paying huge amount for this current Reservation system, but still it has not improved.