Friends I am mostly use this site for reservation .and I almost feel its processing speedis slow that when I book which seat was confirm before booking the seat by site now when I booked and pay then seat will be in waitlisted.also sometimes no seat book and charge detected.and service charged are unnecessary disturb. One side india is promoting cashless system on other hand it is making charge on customers.it is harassment of customers mentally and economically.also charge is taking for per passengers.it is wrong. Also it is not user friendly.also when amount is deducted from account and no ticket book then for refund customers are waiting unnecessarily