I have been purchasing products from Ishop for more than 3 years and every now and then faced many problems from them like Wrong product delivered to customer, wrong address delivery, poor quality check and worst Customer Executive support.
In one of my recent order, I have purchased one mobile phone Motorola Razr V3(Silver color) and wrongly they delivered the Black color to the customer and display not working. This is what they do in their quality check. Moreover, when I asked them to do the Reverse pickup for the product they straight away said no we cann’t do the reverse pickup.
They said that you have to get the product from customer by spending courier charges of your own and send the product back to us and then only we can think for solution. It is a bullshit, first we have to purchase the product and due to their problem they will deliver the wrong product to you and then further they will say if you want to get solution for this then spend few more money, send product to us and then we will think.
Totally worst experience. Moreover, I have to follow up for my regular orders for almost 8 to 10 times. Many a times the senior Executive is not available in office(either went for break or will be busy with internal meeting) but no body cares for the Customer. I even asked to do the reverse pickup and if any charges then I will bear but they are not ready.
I even asked, let me speak to your manager many a times but they said that Manager don’t come on call for your small small things. may be manager will be entertaining only those customers who will deal with Ishop in crores of rupees.
So, if you are planning to go for ishop and you are not going to deal in crores of rupees then you will be entertained in same way as they did to me.
Thanks,