ixigo is working closely with MouthShut.com to enhance customer satisfaction.
Travel guarantee is actually a fake promise do not trust their travel guarantee as this does not mean that you are going to travel on same date and train.
Your waitlisted ticket may remain waitlisted and trusting this guarantee you shall be stranded at railway station because chart preparation takes place 3 to 4 hours before departure of train and trusting the travel guarantee you may start early for railway station in case you live in city like Mumbai or Pune considering the traffic you might meet on your way.
As you arrive at station a message may pop up that your ticket is not confirmed and you are eligible for upto 3X refund. Mind it, it is upto 3X and not 3X refund.
App would issue a coupon to you for almost same value of the ticket you booked that you need to redeem within 7 days and your travel date should also fall in this time window.
In fact you get cheated and get nothing in refund rather you end up paying extra money for buying this fake guarantee.
Do not buy this guarantee or use Ixigo app they are fraud to the core.
Y