1.Return and the exchange process is extremely poor and laid back. If you buy a product Jabong delivery team is great but when it comes to return and exchange its so poor. I requested for return of a product on 29th Jan for a product I had received on 28th Jan but its 3rd Feb and no one has yet collected it. Its not even about delivery to understand the delays. Its about return, they just have to come and pick up the product for which the process is still not complete.
Exchange - I had requested for exchange of a product on 29th Jan but till date no one has bothered to come and pick up the product. When I call the customer care they say the team tried to reach me but my cell was switched off, which is just not possible.
They have not even sent any communication about my cell not being reachable.
All they have done is take down my complaint and have provided me a complaint no. Jabong should be sending the phone no. of the Delivery person so that the customer can reach this person.
Myntra is much better in this aspect.
I simply fail to understand why is the process so poor for exchange and return.
Its causes the customer a great inconvenience to carry the products to work everyday to take that back home.
First its an headache to receive defective products and then all this follow up process which leaves a real bad taste. Have not even taken into consideration cost of several calls made to the customer care.
Really a tiring and disappointing experience.
I would be seriously reconsidering shopping at Jabong going forward.
I think Jabong should mature as an organization if it wants to be in the online business. Customers if find that the quality is not up to the mark will not come back to the site even if they don’t give a review.