Looking at the poor packaging I sensed something was wrong. The delivery/packaging guys of Jabong seemed an illiterate lot, they had bent the internal frame of the bag and packed in half the size of packaging material, resulting in the item getting damaged. On 8th itself, I requested for a reverse pickup, which was done promptly. But to my utter dismay, I am yet to get my refund back in my credit card. If you choose to get the money refunded to your credit card, Jabong takes ages to acknowledge the request, and that is done purposefully to frustrate you so that you are forced to accept their crappy Jabong credits. Someone named Bhooshan wrote me a mail, to which I responded expecting a call from either him or some senior person to understand my problem, but these guys are way too complacent to bother about customer dissatisfaction. My money is still not with me. However I have received a mail today that the process has been "initiated"(today= 22nd December). Note: Jabong charges for Cash on Delivery. If you return the material, the COD charges are not reverted. Jabong does not mention any policy regarding faulty goods delivered in their web page. This is a well drafted policy to arm twist unsuspecting customers. The product range is extremely limited when it comes to the better products of the brands which they sell. They deal mostly with back dated items(off the shelf) when it comes to their aggressive deals. Note: This is not a product rating. This is a rating of the Jabong experience, which per my understanding is doing an extremely shoddy job.
The customer care representative recommended me to place an order for a new item and pay again for the same and raise a return request for old item. Also when I said why should I pay again as it is exchange, he explained me that - as Jabong has not yet received old item, I should pay again, and once they pick old item from my house, then Jabong will refund back the money into my bank account. I trusted your cutomer care person and bought another dinner set paying again for it. At the same time I raised return request for the old order on 6-Dec-2013. Till then that poor quality product is lying at my home, and in spite of following up multiple times, it has not been picked, neither money is refunded back to me. I am a keen online shopper, some few websites I have shopped with is snapdeal, myntra, fashion and you, flipkart, yellow fashion and so many more websites, I have lost track. Of all the e-tailers, I find Jabong extremely refreshing and earnest in their customer care approach. I must admit that their courier service of GOJAVAS add honesty and strength to their service. From booking, delivery, to reverse pick-up. have never faced issues with Jabong and I have so far completed 4 orders of multiple products which has involved 2 returns. As long as you follow the process of reverse return, you will get your refund.