Through flipkart, Brand Eyes Distributors Pvt. Ltd have sold me a defective product UP3 for 12K. I have put all my efforts to get a replacement part of the product that I have purchased from flipkart and the seller not only cheated me but kept on irritating me by sending a substandard replacement part which is of cheap plastic. Reported this to flipkart several times and never got a solution. It was horribly cheap service when they sent me the same substandard plastic replacement part for the second time by colouring it with a permanent black marker.
The band is defective and the strap also broke due to the substandard plastic replacement clip that they have sent me. Now, I have totally lost 12K. sent an email to them and have received the below response:
Dear Patron,
We regret to inform you that tear/breakage of the band comes under physical damage and is not covered under warranty policy of the company. We apologize that we would not be able to give you a replacement for the broken band. Please note that these bands are not repairable and we do not provide paid service.
Thanks & Regards,
Customer Care Team( India),
Jawbone.( Brand Eyes Distributors Pvt. Ltd.)