I had a very bad experiance with JET airlines!!! NOT WITH THE CABIN CREW.....THEY WERE THE MOST FREINDLY CABIN CREW EVER but with the check in staff at the domestic airport (MUMBAI)!!!
Me and my
family were of to a wedding in Gujrat...we had an early morning flight and arrived very early before the flight!!! Anyways we had tickets ready..which were confirmed twice!
Now Jet Airways have some problem always with people Outside of India..once they find out you are and outsider they try to act clever..! THE check in staff were very very RUDE!! AND BECAYUSE YOUR ARE AN OUTSIDER THE TRY TO EARN THEIRE SHARE OF MONEY BY CHARGING YOU EXTRA ON THE OVER WEIGHT OF LUGGUGAGE!
Anyways this lady in general at the check in desk was so rude and did not understand customer service at all! She informed us that we would not be able to go on the flight as the tickets had not been confirmed!!? and that they are not on the computer database! We were very angry as not only did we have to go to a wedding in Gujrat but we would not be able to travel until the next day..as the FLIGHT HAD BEEN FULLY BOOKED...this would mean we had no were to stay as we had checked out of the hotel...and most Hotels were booked because of the CONFRENCE FOROUM heled in Mumbai..were students from around the world had come to mumbai!
Anyways she then told us that she was bussy..and had other people waiting and that it would be to late to reach the terminal gate! We then got worried and I spotted a man...who looked like the Head of check in for Jet Airways..we showed him are tickets and he checked it out with some other lady and it turned out that we were confirmed for the flight! after all and the lady who refused us was wrong... I THEN WENT UP TO THE LADY WHO REFUSED US IN THE FIRST PLACE...AND TOLD HER THAT YOU DONT KNOW WHAT GOOD CUSTOMER SERVICE IS AND HOW TO DO YOUR JOB correctly!! ANYWAYS we did end up flying AND IT ALSO TURNED OUT THAT HALF THE PLAIN WAS EMPTY and was not fully booked as the stupid lady said!!
IN MY OPINION I THINK SHE WAS AFTER SOME PERSONAL MONEY for herself... in other words she wanted us to give her some money then she would of let us in!
BUT THE STAFF INSIDE THE AIRLINE WERE VERY NICE AND FREINDLY AND DID HAVE SMILES ON THEIR FACE..COMPARED TO ALL THE CHECK IN STAFF. I just want to worn you all of the Jet Airways Check In Staff at Mumbai’s Dometic - mainly people from outside of india!!!