I would like to inform you abt the flight that was missed by me ( 9w0120 - Mumbai to Singapore ) scheduled on 21st Nov at 2 am.
I has my daughter aged 4 wid me n thus due to sum ends I and my husband managed to reach the gate, but Iam well sure dat the announcement was nt done or there ws some confusion because I ws on my way to the gate and I did not hear any call as such ... when I reached there the gate js ws closing....I would like to inform you that the door was chocksed on20 mins ago ( wch is supposed to be at 200 hrs wch ws done at 1:48 am - b4 the departure tym) The lady at the gate - Ms Reena Dsouza ws truest impolite , did not even seem to cooperate. And also rude !!!!! I my husband was truly upset wid this and I tried pleading to allow us to board.
To tell you frankly a healthy conversation and warmth is lacking wid the staff who makes remarks and faces at our loss