Never use Air Sahara services. I am having a really bad experience booking a Delhi-London flight. Transaction has been authorized from credit card account but Air Sahara has no clue about it. I have been trying to get the booking confirmed or cancelled but nothing is happening. They have a really lousy site which usually does not work and it it does, it takes your money but does not give u the ticket :-( Here is what happened while booking the ticket:
1. No link for the booking site on main page i.e. https://airsahara.net. You will have to get the booking page link from some friend (for reference it is https://airsahara.net/s2v1
2. It takes at least 2-3 pages to get to the page where it will show you the fare and if you think it is too high, go back to main page again
3. It will ask all details, take you to payment page (ICICI payseal). Remember till now no reference number is generated
4. You make payment on ICICI site and it tries to redirect to Air Sahara site but this does not happen because Air Sahara did not invest in right IT infrastructure before offering this facility (hope this is not the case with their planes also)
5. Now you are in a state where money is gone but no tickets, no reference number, in effect nothing but poorer by a few thousands for the time being
Now I have to wait for either Sahara to claim the money or the transaction to get purged (I will probably have to put a dispute on this)
Dialing the call center was an equally horrible experience:
1. Usually you are not able to connect to them
2. If it does connect, nobody picks up the phone
3. If somebody picks the phone, they are not able to help you in any way.
Hope something is done about these guys. At least I have decided never to avail of their services again. Better to pay a few more bucks then suffer with Air Sahara.