For Jio, customers are merely revenue generating tool. Only important for them is income per customer. I have been emailing at the enterprisecare@jio.com for the issues pertaining to long term recharge. But there is no solution provided. Left with no options had to recharge the number as it is expiring tomorrow. We know that your systems are so perfect that the moment the recharge timings are over, the services will be stopped. Jio as an organization is only revenue centric & nothing else. We had to forcibly recharge from portal to get the GST Invoice but at the same time we were not able to avail the offers available on other digital wallets. We have lost almost Rs.200-300 which is 10-12% of the recharge amount.
Who shall bear this loss? Further we are unable to understand as to why we are forced to recharge from MYJIO APP or MOBILITY PORTAL only to get the required GST Invoice? Our GST ID is registered against the JIO Numbers in use under a specific JIO ID. In this case, by whatever means we recharge, we should get the GST Invoice from the portal or by email. Why are we not getting the GST Invoice? Is this that the GST amount so charged from the customers is swindled away by way of loopholes & not paid to the government?
I need the resolution & the email ID for the escalation desk/grievance desk or appellate authority. Why are we not allowed to escalate the issue? Why the customer desk does not register a complaint?
SEEMS TO BE SYSTEMATIC SCAM OF THE GST AMOUNT. SHOCKINGLY THERE IS NO GRIEVANCE OR APPELLATE DESK IN SUCH A BIG ORGANISATION. ABSOLUTE MASTERMIND TO MAKE USE OF SYSTEM LOOPHOLES & SIPHON OFF THE MONEY.