Good infrastructure. Rude and uncivil security and lift operators. The hospital runs on the backbone of the nursing sisters who do a damn good job of caring for the patient.Extremely slow Post discharge processes and procedures. Clerical staff in the TPA and billing work on the principle of blaming other departments for their tardiness.However the security guy in the billing section is a blessing as he guides everyone patiently and correctly.Collection of reports is cumbersome as the person manning the desk is never on the seat and cannot be traced as his cell phone is always off. In an area of contactless operations be prepared to sign in a number of big old registers which I am sure have Never been sanitised. Please don’t be surprised if you see cockroaches in the surgical suites on the sixth floor.The hospital is too big and inefficient. It has miles to go if it needs to even get close to an average hospital in the western world.