I had contacted Just Dial on 12/02/11, over phone, to get the contact number and the address for 6, Ballygaunge Place Restaurant at Indiranagar / Bangalore. With the informative message, Just Dial had confirmed that I will get a 15% discount on any CitiBank Card used at the above mentioned restaurant. I contacted the restaurant and the person attending my call gives me the same information. I booked a table for 3 for 13/02/11 afternoon lunch. Yesterday, 13/02/11, I went to the restaurant and after we finished eating, I gave my CitiBank Card for swipe and payment. When the bill came, I saw that I was not given the 15% discount on the total bill amount. The total amount of the bill was Rs. 1, 564=00 and 15% on that is Rs.234=60.
I met the manager and he argued with me for half an hour telling that, it was my fault of not telling the waiter that I’ll pay my bill by CitiBank Card. I even asked for a cash refund. He quoted that refunding Rs.234=60 are not possible as that will go from his own pocket.
My complaint is, when the Card can easily be identified as CitiBank Card why the discount was not provided? Also, if I was to tell that I am going to pay by CitiBank Card before handing over the Card for payment, why the same information was not provided me when I called and booked the table?
And if this is what the restaurant is practising, why Just Dial is promoting them and CITI Bank as well on the informative message? They should not advertise all this nuisance in the message that they send to the mobile users.
And now, who will pay me Rs. 234=60 discount as promised; Just Dial or 6, Ballygunge Place Restaurant or the CITI Bank? Because each one is pointing the others!