We had booked a seat in Kallada B11R(service number B24) on 13.8.17 from Ernakulam to Bangalore(via Mannuthy, Palakkad, Coimbatore, Salem). The B11R bus KA01AC130 arrived at Vyttila corporation building in Ernakulam 30 mins late. The bus condition was good. AC was working fine, seats were clean, but no snacks were provided. At 12am they stopped at some local hotel for having food. And after 20mins they started moving.
Now here’s the main part:
At 1:30am, the bus stopped at a deserted junction in Perundurai(near Combaitore, off the National Highway), and waited there for 30mins. After that, suddenly they switched on the lights, and asked all the travellers to get our of this bus and shift to a Kallada B9R which was parked just behind our B11R. Later when we asked the staff as to why this is happening, they didnt answer anything. When we asked whether the bus broke down, they said(Aaa athey athey athey)(meaning Yes yes yes in malayalam). But the thing is, that some other people were getting into this bus! The bus was completely fine, as they accomodated some other people inside our B11R bus and started moving. Our B9R started moving after 20mins. The staff were talking loudly and also were playing Tamil songs on their phone. To keep up with time, the driver started lugging the engine badly and drove rashly.
At 6am(30mins early), we reached Madiwala, and when we got down, we were surprised to see the pink B11R in which you travelling(KA01AC40) standing right in front of our B9R with its engines switched on! I guess it would have been the Ekm-Blr B11R which starts from Ernakulam and goes through Inrinjalakuda and Thrissur(NH66) and arrives Blore at 6am. We have sent emails to Kallada but still they havent mentioned the reason for this midnight bus change.
And in January too we had booked a Kallada Scania from Thrissur to Bangalore, but what we got is an old Kallada B9R which arrived 1hr late!
Kallada travels are the worst. We have travelled in KPN, Orange travels, SRS, Padikkal, KSRTC Airavat, but we have never faced such kind of inconvinience. We are never gonna travel in Kallada again.