Kaunsa.com is the best shopping portal in country. Last month, I bought three products from this site. One pair of ladies sandal, Anarkali suits and a 3D Calling Tablet. One out of three products was faulty. The color of suit is different. But other two products are genuine and nothing wrong it.
Immediately, I raised a ticket for same from "My Account section." Same day evening I got a call from this site. The executive of this website give me two options one is change the product and other is refund full amount. I went with refund full amount.
After fifteen days, I got full amount in my credit card account(primary source of payment). It has the best customer support department. I am happy with its support department.