I had a horrible experience at Sector 18 Noida branch of Kaya. I called up to make an appointment and someone named Payal answered the call. She took my appointment request, but I detected something amiss. Luckily, I called up on the day of my appointment to confirm the same, and was then told that there was no appointment in my name.
I asked to speak to Payal, who had goofed things up. She blatantly told me that I had made a mistake about the timing!! She was extremely rude and instead of apologizing for her mistake, was remorseless.
I was so fed up, that I decided not to go.
On my previous couple of visits prior to this incident, I had noticed the staff at the centre being rude with other customers. They ridicule customers behind their back as soon as they walk out of the clinic.
I learned my lesson a little late, but I am glad I do not have to visit a place with such atrocious customer service anymore.