I purchased OM-26EGO from GIANT HYPER MARKET on 17-08-2003. Initially for about two months it worked very well. It started giving first problem on 17-11-2003 with front panel not working. Kenstar has a very poor service atleast on Hyderabad.
Their service franchisee M/S Krushi Enterprises, does not bother to repair the items under warranty for obvious reasons. They refused to give even compalint number. The system was finally attended after lot of pestering, with the grand cooperation of manager, Giant on 04-12-2003. Now on 15-12-2003 the microwave has again developed the same problem. This time no body is even prepared to take the complaints. The machine is still faulty and I am unable to use the same.
It is adviced not to purchase product of the company which doesnt have its own service outlets and beleives only on franchisee who is bound to take you for a ride.
OM-26EGO though cheaper than the ones of its capability , the front panel is bound to go defective-twice during warranty.