I have bought Kent Grand Plus RO+UV for Rs.16500/= on 16 June 2015 with a guarantee and warranty of 1 year. In ending of May 2016 dealer came and said to sign up for AMC contract for next 1 year Rs.2000/= we paid. On June 28, 2016 the water purifer machine was making buzzing sound and called the customer care dealer in hyderabad he came and said the coke is not working and said we have to replace it and costs Rs.900/=.
Because the warranty is over on 16 June 2016 and AMC contract is not for spare parts. Spoke to Manager lady over phone and said to replace free of cost bcoz its just 10 days over 1 year the Choke is faulty she said it is a new product came last year only. So customers are made scape goats with out testing the spare parts. Water quality is good always shows below 70 reading. Only Big issues is Lousy and low quality spare parts from KENT. BEWARE of Maintenance cost its VERY HIGH.