WHY ONE SHOULD PURCHASE YOUR PRODUCT, PLZ REPLY
I am your very esteemed customer. But your customer care has forced me to feel that I have committed a great mistake by purchasing your RO filter. Now please pay your kind attention. I have purchased one super plus and installed it at my first residence. After a few months I purchased the same for my another house. When I start giving calls for installation then they told that I am telling lie because that particular serial No machine is registered with some others name and already installed.
Finally giving ten calls and writing mails to you guy they came after a week and so. Your installation technician Mr Tiwari came a finally verify that sl no is right and it’s a mistake from co. side. He has ensured me that data will be rectified. After some times I give call for service then again the same question aroused that this sl no is against the name of Mr Pratap of gudgeon.
I got sick of this idiotic act. More than 5 times I given them call on call centre and assured that data will be corrected. I booked a servicing in July then once again after much hue and cry with same question your technician came and took the photo of my bill and guarantee card for correcting the data. But they could not.
Now I have book a fault on 14 Aug in morning 10:00 hrs, fault no 66192 but the question was same. They didn’t come on 14th 15th and 16th. Finally I called back and faced the same bloody nonsense questions but Mr akhilesh assured me that they will visit me on 17th but they didn’t.
NOTE:- I am a regular blogger on more than 50 product review sites. Now I am going to write about all such good things about your company. Now my purpose is to minimize your customers. If you want to counter that all issue than , u can. I have all the proofs. I have already started. Now you guy are going to face the music. Because this mail will be given to all your top management authority and every customer care site and blogs.
LATEST UPDATE- I HAVE MADE COMPLAINT ON KENT SERVICE SUPPORT- Complaint No is 500759617. BUT TILL THE TIME NO ONE HAS BOTHER TO GIVE A CALL. TODAY IS 5TH DAY OF LODGING THE COMPLAINT BUT RESULT IS NIL.
Your unfaithfully,
KB Singh
Machine sl no- KR121100772
Last complaints no – 66192
MB no 9717655266